Question 1

What themes can you work with?

Accepted Answer

We can design for virtually any theme, from Bluey and TMNT to elegant garden parties, Easter celebrations, baby showers, baptisms (bautizos), birthdays, and bridal events. Just share your vision and we'll bring it to life.

Question 2

What is your service area?

Accepted Answer

We are based in Concord, California, and serve the entire San Francisco Bay Area including Walnut Creek, Pleasant Hill, Martinez, Danville, San Ramon, Oakland, Berkeley, San Francisco, and everywhere in between. Travel fees may apply for locations outside our core East Bay service area.

Question 3

What's included in a balloon garland or arch?

Accepted Answer

Each installation is fully custom. We design, build, and install the arrangement on-site. Specific balloon counts and styles depend on the size and complexity of your order.

Question 4

How long do balloon decorations last?

Accepted Answer

Air-filled balloon decorations typically last 1–3 days indoors. Outdoor setups may vary depending on weather conditions. We recommend scheduling setup as close to your event as possible.

Question 5

Can you do outdoor balloon installations?

Accepted Answer

Yes! We offer outdoor installations for patios, backyards, parks, and event venues. We use techniques designed for outdoor conditions, though we recommend keeping outdoor setups to the day of the event for best results.

Question 6

What characters do you offer?

Accepted Answer

We offer a growing roster of beloved characters including our Easter Bunny, princess characters, and themed entertainment options. Contact us with your desired character and we will confirm availability and options for your event.

Question 7

Are your characters interactive?

Accepted Answer

Absolutely! Our characters are fully interactive — they lead games, sing songs, tell stories, and spend one-on-one time with each child. Every appearance includes dedicated photo time so families can capture the magic.

Question 8

What's included in a gift basket?

Accepted Answer

Each gift basket is custom curated based on the occasion and your preferences. Our baby baskets typically include premium baby essentials, a plush toy, and fresh flowers. Bachelorette and bridal sets include personalized items and themed details. We can customize any basket to your budget and vision.

Question 9

Do you provide party supplies beyond balloons?

Accepted Answer

Yes! We offer curated party supply packages including themed tableware, personalized signage, favor bags, treat boxes, and decorative details that tie your entire celebration together. Everything is coordinated to match your theme and color palette.

Question 10

How far in advance should I book?

Accepted Answer

We recommend booking at least 2–4 weeks in advance to ensure availability, especially for weekend dates and holidays. For larger installations, 4–6 weeks is ideal.

Question 11

What information do I need to share to get a quote?

Accepted Answer

The more details you share, the better! Tell us your event date, location, theme or color palette, approximate number of guests, and which services you're interested in. Use our contact form to get started.

Question 12

Do you show pricing on the website?

Accepted Answer

We don't list prices because every celebration is unique. All of our services are customized to your vision, guest count, and event details. Contact us for a personalized quote.

Question 13

What is your cancellation policy?

Accepted Answer

We understand plans can change. Please contact us as soon as possible if you need to reschedule or cancel. Cancellation terms depend on the service booked and how far in advance you notify us. We are always happy to work with you to find a solution.

Question 14

Do you travel to the event venue?

Accepted Answer

Yes! We set up on-site at your venue. Travel availability varies by location. Contact us to discuss your event address.

Question 15

How early do you arrive for setup?

Accepted Answer

Setup time varies depending on the scale of your installation. For standard balloon garlands, we typically arrive 1–2 hours before the event. Larger installations may require more time. We coordinate all timing details with you in advance.

Frequently Asked Questions

General

Balloons

Characters

Gift Baskets

Booking & Pricing

Logistics

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